Remote Monitoring and Management Services from ACCi

ACCi provides Remote Monitoring and Management Services for companies that have critical computing components at their offices, but do not have a method or staff to continually monitor the health of those components.

Many businesses today are highly dependent upon computing solutions such as e-mail servers, accounting systems, internet connections, specific company databases and documents, and web servers. Those businesses would suffer significant losses in time, productivity and even financial resources if those computing solutions were to suffer business interruptions with no advanced warning.

ACCi’s services help to counteract the facts of life: computing equipment will fail at sometime in some manner if left unattended. ACCi’s monitoring solutions will give advanced notification of failures such as downed e-mail servers, failed data backup jobs, corrupted databases, web services, network faxing services failures, and more.

Weekly “health checks” are performed, compiled and reported to the customer for proactive maintenance and historical trends for future planning.

Benefits of the remote monitoring and management services include:

reduced downtime due to unforeseen failures
• immediate notification of computing failures, resulting in increased response time by technical staff
• reduced expenditures on emergency service calls
• increased availability to the company computing resources
• greater budget manageability for computing costs
• better planning for future computing needs

How does it work?

ACCi will install non-intrusive monitoring tools at the customer location and establish what critical computing components need to be monitored, who needs to be notified, the methods of notification, and other initial configuration information. Additionally, ACCi will also configure external monitoring tools at the ACCi facilities regarding the customer’s solution.

Weekly reports will be generated and sent to the company regarding the status of the critical components at their site. If a failure of one of these services occurs, both ACCi and the customer will be notified. ACCi will contact the customer to discuss the best response.

In addition to these notifications, ACCi will proactively contact the customer if there are warning signs such as low disk space or increased processing errors on equipment, allowing the customer to plan the appropriate corrective measures.

Contact ACCi for pricing and additional information